Terms and Conditions
These terms and conditions include:
Frouke Vermeulen: independent business owner Frouke Vermeulen, founder of artsoundmedicinewoman.com and Iamyourbusinesswoman.com, owner of the officially registered brand ‘Fernia – illustrations and more’, with registered address: Ambachtenstraat 9A, 2260 Westerlo, and registered with VAT number BE0537.179.070.
Other relevant information: info@ froukevermeulen.be, 0498296678, IBAN: BE 07 7370 6204 3566
Customer or client: hereinafter referred to as ‘customer’, referring to a natural or legal person who is or will be in a contractual relationship of any kind with Frouke Vermeulen.
Product: the subject of one or more sales, referred to as ‘product’ (including classes, downloadable materials, videos and/or audio fragments).
Service: the subject of one or more sales, referred to as ‘service’.
Sales Agreement: any agreement for which Frouke Vermeulen transfers goods and/or services to customer.s. This customer commits themself to the correct payment of the agreed price.
The terms and conditions apply to all current and future sales agreements between Frouke Vermeulen and customer.s. As soon as customer.s make.s use of the website, they accept.s the terms and conditions as described in this document, as well as all rights and obligations as stated on the website and which may differ for different products or services.
In general, the terms and conditions always and exclusively apply to all products and services offered by Frouke Vermeulen, unless in case of exceptions which results from mutual agreement and written consent.
Exceptions only validly replace or complement the clauses to which they relate. The other provisions as stated in the terms and conditions remain unchanged.
Frouke Vermeulen preserves the right to review, modify and/or supplement the terms and conditions at any time for future sales agreements. A future change will not affect existing sales agreements.
3. Establishment of the sales agreement for products and services
4. Prices for products and services
5. Order, payment and shipping of products and services
After placing the online order, customer.s will receive an automatically generated confirmation mail. The ordered products will be reserved for customer.s during a 14 calendar day period taken that all information required by customer.s was entered correctly.
If customer.s fail.s to make the payment transfer as stated in the confirmation mail within that period, the products will be put up for sale. Customer.s will be informed of this by mail. Special offers are valid as long as stocks lasts. In case a product ordered by customer.s is not in stock, Frouke Vermeulen will inform customer.s within 15 calendar days after the ordere was placed. If customer.s want.s to waive the order, they should contact Frouke Vermeulen within 7 calendar days via email@example.com, clearly indicating the cancellation of the order including the corresponding argument for the cancellation.
The charged shipping costs are matched to the rates of bPost (or any other company if this is more favorable) at the time of order placement, added with a small fee to cover best packaging services and materials. Frouke Vermeulen remains her rights as an owner of the ordered goods until full payment due by customer.s is executed, regardless of whether the products were already delivered.
By making an online or oral appointment for a service customer.s automatically make an agreement. If customer.s can not comply with the agreement due to force majeure, they will be charged the full amount in case of cancellation within 48 hours of the scheduled appointment.
Payment for the services are due either cash or by bank transfer based on an invoice containing all payment information. The term of payment is 14 calendar days.
6. Delivery of products
7. Right of withdrawal of products and services
Customer.s is/are entitled to return the delivered products at their own expense within a period of 14 calendar days after receipt, without penalty or statement of motive. This only applies to non-customized products.
Customer.s has/have the right to cancel their order without argumentation within a period of 14 calendar days, commencing on the day the order was placed.
Customer.s who wishes to appeal to this right of withdrawal needs to inform Frouke Vermeulen about their decision explicitly, unambiguously and in writing.
Customer.s should provide the following information:
– date of order, date of receipt and date of appeal of withdrawal right
– name and address of customer.s, correct and complete
– signature of customer.s
In order to return a product, customer.s must request a return document via firstname.lastname@example.org. The returned product must have an RMA- Return Merchandise Authorization.
Customer.s ensure.s that the products remain packed in the original packaging and take.s appropriate action in case of damage, in such as that the products are fully protected for normal handling during return delivery.
Special offers or custom made orders are not eligible to be returned.
The costs and risks of the return is fully charged to customer.s, unless the product failed to meet the demands as postulated in the sales agreement.
If all conditions are met, Frouke Vermeulen refunds the order within 30 calendar days after receipt of the return by bank transfer.